Cookie Policy
Last updated: [INSERT DATE BEFORE LAUNCH]
This Cookie Policy explains how Prunefy (“we,” “us,” or “our”) uses cookies and similar technologies when you visit or use our website and application at [DOMAIN] (the “Service”).
1. What are cookies?
Cookies are small text files stored on your device (computer, phone, or tablet) when you visit a website. They help the website remember your actions and preferences over time. Some cookies are essential for the website to function; others help us understand how you use the Service so we can improve it.
2. Cookies we use
Strictly necessary cookies
These cookies are required for the Service to function. They cannot be disabled without breaking core functionality. We do not need your consent for these cookies.
| Cookie name | Purpose | Provider | Duration |
|---|---|---|---|
sb-access-token | Authenticates your session after login | Supabase | Session (expires on logout or after inactivity) |
sb-refresh-token | Refreshes your authentication session | Supabase | 7 days |
__stripe_mid / __stripe_sid | Fraud prevention during payment checkout | LemonSqueezy / Stripe | 1 year / 30 minutes |
crisp-client/* | Maintains your live chat session so you can get support | Crisp | 6 months |
Analytics cookies
These cookies help us understand how visitors use the Service — which pages are visited most, where users encounter errors, and how people navigate the product. All analytics data is collected by PostHog and can be configured to anonymize IP addresses.
| Cookie name | Purpose | Provider | Duration |
|---|---|---|---|
ph_* | Tracks anonymous usage events (page views, feature usage, button clicks) | PostHog | 1 year |
ph_phc_*_posthog | Stores a unique anonymous identifier for your device | PostHog | 1 year |
Error tracking
These are not cookies in the traditional sense but are mentioned for transparency. Sentry captures error data when something breaks in the application. This includes the page URL, browser type, and technical error details. It does not include your subscription data or personal information.
3. Cookies we do NOT use
- Advertising cookies: We do not serve ads and do not use any advertising cookies or tracking pixels.
- Social media cookies: We do not embed social media widgets that track you.
- Cross-site tracking cookies: We do not track your activity across other websites.
4. Third-party cookies
Some cookies are set by third-party services we use. These services have their own cookie policies:
- PostHog: https://posthog.com/privacy
- Crisp: https://crisp.chat/en/privacy/
- LemonSqueezy / Stripe: https://stripe.com/privacy
We do not control third-party cookies. Please refer to each provider's policy for details on how they use cookies.
5. How to manage cookies
Browser settings
You can control and delete cookies through your browser settings. Instructions for common browsers:
- Chrome:Settings → Privacy and Security → Cookies and other site data
- Firefox:Settings → Privacy & Security → Cookies and Site Data
- Safari:Preferences → Privacy → Manage Website Data
- Edge:Settings → Cookies and site permissions
Please note that disabling strictly necessary cookies will prevent you from logging in and using the Service.
Opting out of analytics
You can opt out of PostHog analytics by:
- Enabling “Do Not Track” in your browser (we respect DNT signals)
- Using a browser extension that blocks analytics scripts
- Contacting us at privacy@[DOMAIN] to request exclusion from analytics
6. Cookie consent
When you first visit the Service from a jurisdiction that requires cookie consent (such as the EU/EEA or UK), we display a cookie consent banner. You can:
- Accept all cookies: Enables analytics and all optional cookies
- Accept necessary only: Enables only strictly necessary cookies (authentication, fraud prevention, live chat)
- Manage preferences: Choose which categories of cookies to allow
You can change your cookie preferences at any time by clicking the cookie icon in the footer of the website or visiting Settings → Privacy in the application.
7. Changes to this policy
We may update this Cookie Policy when we add or remove third-party services, or when our cookie usage changes. We will update the “Last updated” date at the top of this page. Material changes will be communicated via our Privacy Policy update process.
8. Contact us
If you have questions about our use of cookies, contact us at:
Email: privacy@[DOMAIN]